Refund & Returns Policy

Thank you for shopping at vibegirll.com. We want you to love every item you purchase from us. Please read our refund and return policy below to understand our terms for returns, exchanges, and refunds. This policy applies to all products sold on our website, including dresses, t‑shirts, tank tops and other women’s apparel.

Eligibility for Returns

• You may request a return within 30 calendar days after you receive your order. The 30‑day window starts from the delivery date shown on your tracking information.
• Items must be unused, unwashed, undamaged, with all original tags still attached.
• Returned goods cannot have stains, odors, pet hair, or signs of wear. Items that do not meet these conditions will not qualify for a refund or exchange and will be sent back to you at your cost.
• Final‑sale items are NOT eligible for return, refund or exchange. Final‑sale products will be clearly marked on the product page or at checkout.

Non‑Returnable Items

• Clearance / final‑sale merchandise
• Items damaged due to improper washing, wearing, or customer misuse
• Items returned outside the 30‑day return window

How to Start a Return Request

1. Please include your order number, full name, and list the item(s) you wish to return.
2. Our team will review your request and send you return instructions within 2‑3 business days.
3. Do NOT send items back without receiving our official return authorization. Packages sent without prior authorization may be refused or delayed.

Note: Customers are responsible for return shipping fees unless the item arrived defective, damaged, or we shipped the wrong product. Original shipping charges at checkout are non‑refundable.

Damaged, Defective or Incorrect Items

If you receive damaged, defective, or incorrect merchandise:

• Contact us within 7 days of delivery. Please attach clear photos showing the issue (product damage, wrong item received).
• We will assess your case and offer options: full refund, partial refund, or free exchange. We will cover return shipping for verified defective / wrong‑item orders.

Refund Processing

• Once we receive and inspect your returned package, we will process your refund within 5‑7 business days.
• Refunds will go back to your original payment method. Bank processing times vary; please allow up to 14 business days for funds to reflect in your account.
• Shipping fees you paid for the original order will not be refunded, except for defective or wrong‑item cases confirmed by our team.

Exchanges

If you would like to exchange for a different size or color:

• Submit a return request following the steps above.
• Exchange stock depends on current inventory availability. If your desired replacement is out‑of‑stock, we will issue a full refund instead.

Shipping Back Your Return

• Please pack items securely. We recommend using a trackable shipping service. vibegirll.com is not liable for lost return‑in‑transit packages sent by customers.
• Return shipping address will be provided to you after your return request gets approved.